1. Introduction

Mak Realty Qld Pty Ltd ACN 673 195 956 trading as ONIX PROPERTY (ONIX PROPERTY) is a real estate service with its primary office located in Biggera Waters, Queensland, Australia. Our services include commercial and residential property sales, property management, and leasing services. We are committed to protecting information provided to us, or obtained by us, through our websites, services, or through third parties associated with our business. We operate under the privacy laws of Australia and are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Policy outlines how we collect, use, disclose, and protect personal information. It should be read together with any terms and conditions governing your use of our website and any location-specific legal notice. By using our website or providing us with personal information, you consent to our collection, use, and disclosure of your personal information in accordance with this Policy and any other arrangements that apply between us.

In this Policy:

• Act means the Privacy Act 1988 (Cth) as amended from time to time;
• personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable; and
• us, we, and our refers to ONIX PROPERTY and our Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)).

2. Types of Personal Information Collected

We only collect personal information where it is necessary for our functions or activities. Depending on your dealings with us, this may include:

• your name and contact details (email, phone, residential address);
• identification details, employment and financial information if you enter into a transaction with us;
• household details (e.g., number of occupants and ages);
• your communication history with us;
• your purchase history, preferences, interests, and behaviour;
• details of visits to our website (IP address, traffic data, device information);
• publicly available information;
• any other information required to facilitate your dealings with us.

We may also collect aggregated or anonymous non-personal information.

3. How Personal Information Is Collected

We may collect personal information from you directly or indirectly through:

• online, phone, email, or social media contact;
• expressions of interest in our services;
• enquiry forms completed on our website;
• attending an inspection, open home, or event hosted by us;
• interactions with our website or mobile app;
• third-party providers, including other real estate agencies;
• participation in surveys, reviews, competitions, or promotions;
• reviews or comments posted on our online platforms.

We may also collect information from third parties such as your employer, representatives (lawyers, accountants, advisors), government agencies, credit reporting bodies, or law enforcement.

4. Use of Your Information

We collect, hold, use, and disclose your personal information to:

• respond to enquiries, requests, or complaints;
• identify services, properties, or information that may be of interest to you;
• operate, improve, and optimise our website and service offerings;
• conduct internal administrative and business functions;
• maintain required records;
• comply with legal obligations;
• consider employment applications.

If you choose not to provide certain information, we may not be able to offer some services.

5. Disclosure of Your Information

Your personal information may be disclosed to:

• IT service providers, hosting companies, cloud platforms, and payment processors;
• marketing, communication, and advertising service providers;
• administrative support providers such as couriers or mailing services;
• professional advisors including solicitors, accountants, and business consultants;
• our related bodies corporate;
• any third parties you authorise;
• government or regulatory bodies when required by law.

Third parties may also combine your information with other data to improve insights and customer experience.

6. Disclosure Overseas

Some data and cloud service providers engaged by us may be located overseas. We take reasonable steps to ensure these parties comply with the principles of the Act.

7. Direct Marketing

We and our business partners may send you direct marketing communications about real estate services or properties that may be of interest to you. These communications may be sent by email, SMS, mail, or phone. You can opt out of marketing communications at any time.

8. Security

We store personal information in both electronic and hard copy formats and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• internal security protocols and procedures;
• using secure third-party storage providers;
• restricted access to systems and files;
• password-protected databases;
• confidentiality obligations for employees and contractors.

However, no method of online transmission is completely secure, and we cannot guarantee absolute data security.

9. Cookies

Our website may use cookies to enhance user experience, track website activity, and improve our services. You may choose to disable cookies through your browser settings.

10. Third-Party Sites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

11. Accessing or Correcting Your Information

You may request access to, or correction of, personal information we hold about you. We may require identification to process such requests.

12. Making a Complaint

If you have a concern or complaint regarding our handling of personal information, you may contact us using the details below. If we are unable to resolve your complaint, we will inform you of your options, including contacting the Office of the Australian Information Commissioner.

13. Status of This Policy

We may update this Policy from time to time. The latest version will be available on our website.

14. Contact and Further Information

Attention: Legal and Compliance

Email: info@onixproperty.com.au

Primary Office: Biggera Waters, Queensland, Australia